Frequently Asked Questions

AdroitTax is an IRS-approved Modernized e-File (MeF) provider specializing in business tax form e-filing. We offer secure, fast, and compliant electronic filing services for various IRS forms including employment tax returns (940, 941, 943, 944, 945) and business tax returns (1120 series). Our platform streamlines the tax filing process for businesses and tax professionals.

Yes, AdroitTax is an authorized IRS Modernized e-File (MeF) provider. An e-file provider is a tax professional or organization that has been approved by the IRS to electronically transmit tax returns directly to the Internal Revenue Service's computer systems. This means we meet the IRS's strict security, technical, and operational standards for electronic tax filing, including passing comprehensive suitability checks and maintaining an Electronic Filing Identification Number (EFIN). All transmissions are secure and compliant with IRS requirements.

Our services are designed for businesses, employers, tax professionals, CPAs, and accounting firms who need to file business tax returns electronically. Whether you're filing for a small business or managing multiple clients, our platform accommodates various filing needs.

We support multiple IRS forms including: • Form 940 - Employer's Annual Federal Unemployment Tax Return • Form 941 - Employer's Quarterly Federal Tax Return • Form 943 - Employer's Annual Tax Return for Agricultural Employees • Form 944 - Employer's Annual Federal Tax Return • Form 945 - Annual Return of Withheld Federal Income Tax • Form 1120 - U.S. Corporation Income Tax Return • Form 1120-S - U.S. Income Tax Return for an S Corporation • Form 1120-F - U.S. Income Tax Return of a Foreign Corporation • PIN Registration - Required for 94x series forms Additional forms may be added based on client needs and IRS requirements.

The form you need depends on your business type and tax obligations. Form 941 is filed quarterly by most employers for payroll taxes, Form 940 is filed annually for unemployment taxes, and 1120 series forms are for corporate income taxes. We recommend consulting with a tax professional or reviewing IRS guidelines for your specific situation. Our platform provides guidance for each form type.

Yes, our platform automatically saves your progress as you work. You can log out at any time and return later to complete your forms. All data is securely stored and encrypted. Your partially completed forms remain accessible in your account until you're ready to file.

We employ bank-level security measures to protect your sensitive tax data, including: • 256-bit SSL encryption for all data transmissions • Secure data storage with encryption at rest • Regular security audits and vulnerability assessments • Compliance with IRS Publication 1075 security requirements • Multi-factor authentication for account access • Secure data centers with physical access controls Our infrastructure meets or exceeds industry standards for handling confidential tax information.

We retain your tax information in accordance with IRS requirements and our privacy policy. Filed returns and associated data are stored securely for record-keeping purposes. You can access your filing history through your account. We never share your personal tax information with third parties except as required by law or for the express purpose of tax filing.

While we implement comprehensive security measures to prevent breaches, we have incident response procedures in place. In the unlikely event of a security incident, we would immediately investigate, contain the issue, notify affected users and regulatory authorities as required, and take all necessary steps to protect your information and prevent future incidents.

Our pricing varies by form type and filing complexity. We offer transparent, competitive pricing with no hidden fees. You can view current pricing for each form type in your shopping cart before completing your purchase. We accept major credit cards and ACH payments for your convenience.

Payment is collected before your return is transmitted to the IRS. You can complete your forms, review them thoroughly, and then proceed to payment when you're ready to file. Once payment is processed, your return is immediately transmitted to the IRS electronically.

Due to the nature of electronic tax filing services, refunds are generally not available once a return has been successfully transmitted to the IRS. However, if there's a technical error on our part that prevents successful transmission, we will work with you to resolve the issue or provide appropriate compensation. Please contact our support team for specific situations.

If you discover an error before filing, you can edit your return and refile. Once a return is transmitted to the IRS, you would need to file an amended return using the appropriate IRS procedures. Our platform includes validation checks to help catch common errors before filing. For significant errors, we recommend consulting with a tax professional.

We offer multiple support channels: • Email support through our contact form • Comprehensive online help documentation • FAQ resources and troubleshooting guides • Technical support for platform-related issues For tax advice or complex tax questions, we recommend consulting with a qualified tax professional or CPA. Our support team can assist with technical platform issues, but we do not provide tax preparation advice.

Our e-filing platform is available 24/7 except during IRS scheduled maintenance periods. Customer support responses are typically provided within 1-2 business days via email. During peak tax seasons, response times may be longer. We strive to address urgent technical issues as quickly as possible.

Our platform works best with modern browsers including the latest versions of Chrome, Firefox, Safari, and Edge. We recommend using an updated browser for the best security and performance. JavaScript must be enabled for full functionality.

Yes, our platform is designed to be responsive and works on mobile devices and tablets. However, for the best experience when completing complex tax forms, we recommend using a desktop or laptop computer with a full-sized keyboard.